If your question is not answered in the list below please
contact us with your question.
Below you will find the full explanation of your order status. If you have any questions please email us at orders@merchsquad.com or call 206-622-0433 ext. 107
Payment Received:
We have received your payment successfully, but your order has not yet been shipped.
Order Shipped:
Your order has been completed, payment received and shipped out.
Order Partially Shipped:
We have received your payment successfully, but not all of your items have been shipped. There are several possible reasons for this, including number of items in stock, etc.
Order Declined:
There are several possible reasons for your order being declined. This usually involves an issue with your credit card. The number itself was authorized, but there was most likely an incorrect address entered. This could also be due to complications with an international order.
Payment Approved:
This relates to credit card orders only. All of the information you entered was correct, but we have not yet processed the payment.
Awaiting Payment Or Verification:
If you placed a mail in order, this simply means that we are waiting to receive your payment. If you placed a credit card order, this could mean that the shipping address used was different then the address associated with your credit card. If the shipping address is different then the address on file with your financial institution this is a sign of a possible fraudulent order. In these cases we need a brief explanation of why to confirm the order. Please don't hesitate to contact us directly in this case to explain.
If you placed a PayPal order, this means that the payment you sent is either still in process and hasn't been completed, or we haven't accepted your payment yet.
Order Declined(Invalid CC #):
The order was not processed, due to an incorrect credit card number that was entered.
Order Declined(Wrong CC Exp Date):
The order was not processed, due to an incorrect credit card expiration date that was entered.
Order Declined:
Your order was declined by Verisign, the company we use to process our payments. The issue could be any number of things, and if you would like more information please don't hesitate to contact us.
Here is a general size chart for the items sold through MerchSquad.
If you have further questions please contact us at
info@merchsquad.com.
Typically, this is an issue with your cookie settings. Like most webstores, we require that cookies are enabled within your web browser.
Try adjusting your cookie settings or
click here to send us a message and we will help you out.You can call for help too!
(206) 622-0433 ext.107 MON-FRI 9am to 5pm PSTLeave us a message if we don't answer and we'll call you back.A shipping confirmation will be sent to the email address you've provided as soon as your order has been shipped. You can also check the status of your order within your customer login.
For more information about your customer login, please see "How/Where can I access my customer login?" below.
It's easy! Depending on the store you've ordered from just login at the top of the page and click the blue arrow button.
Or look for the "Order Status" link at the top or bottom of the store page. You can always
email customer service for help with the customer login.
Orders will typically ship before 3 p.m. on the following business day. In the event that we are temporarily out of the item you've ordered or have questions about your billing/mailing info, a Merchsquad representative will contact you within 24 hours.
It's important to remember that an order placed on Friday may not ship until the following Monday afternoon.
For information about our return/exchange policy, please visit our
Exchange & Policies page.
If you find it necessary to exchange your order, please print and complete a copy of our
exchange form and include it in your exchange package.
You'll need the latest version of Adobe Reader to view the Merchsquad Exchange Form.Absolutely!
Its important to remember that International orders can take around 1 month to be delivered.
Yes! We will accept a check or money order. We will release the hold on items in an order over 30 days old if we have not received payment. Please be sure to make your check or money order payable to Squad Studios and mail to:
Squad Studios
Attn: Merchsquad Exchange
558 1st Ave S Suite 200
Seattle, WA 98104
We do not currently offer any accelerated or special shipping options.
Absolutely! Please send your PayPal payment to
orders@merchsquad.com.
Please get in contact with us at
orders@merchsquad.com or by calling (206) 622-0433 [Ext. 107]. A Merchsquad representative will arrange to have the incorrect/duplicate order sent back to us in exchange for your correct order.
Please get in contact with us at
orders@merchsquad.com or by calling (206) 622-0433 [Ext. 107]. A Merchsquad representative will arrange to have the damaged order sent back to us in exchange for a new item.
We try to keep everything in-stock as often as possible but it's ultimately up our bands and other clients to have their merchandise reprinted and restocked. Check our news section for
The Latest information about new stores, stock, and projects.
